Returns

Our policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer. There are certain situations where only partial refunds are granted (if applicable). Any item not in its original condition, is damaged or missing parts for reasons not due to our error. Any item that is returned more than 7 days after delivery.

You can self-ship your product through any courier service, preferably Speed-Post, to the address below.

Please write the phrase ‘SELF SHIP’ on the cover of the package.

UpScalio India Pvt. Ltd.
Office No.2A ,
1st Floor, Unity House
Above the SBI Bank, Near Royal Opera House
Mama Parmanand Marg,
Charni Road Mumbai – 400004.

Warranty

3 months to 12 months warranty (depending on the product) under manufacturing defects only. Does not cover physical damage, liquid damage & burnt damage.

Sale items

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Customized Products

Customized Products are non-refundable. It will take us 7 to 15 Days to deliver customized products.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@homepuff.com and send your item to

UpScalio India Pvt. Ltd.
Office No.2A ,
1st Floor, Unity House
Above the SBI Bank, Near Royal Opera House
Mama Parmanand Marg,
Charni Road Mumbai – 400004.

Shipping

To return your product, you should mail your product to:

UpScalio India Pvt. Ltd.
Office No.2A ,
1st Floor, Unity House
Above the SBI Bank, Near Royal Opera House
Mama Parmanand Marg,
Charni Road Mumbai – 400004.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

Delivery

Your product will be delivered between 5 to 7 working days. Orders are held if we cannot verify your shipping address or if your billing details are flagged by our fraud detection algorithms. Home Puff is not responsible for any processing delays beyond our control.

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