Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Please contact our support team using email (support@homepuff.com) or phone or WhatsApp (+91-9985586233) to cancel your order. Please note 15% restocking fee will be deducted per product from your refund amount.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at support@homepuff.com

Sale items

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Customized Products

Customized Products are non-refundable. It will take us 7 to 15 Days to deliver customized products.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@homepuff.com and send your item to:

UpScalio India Pvt. Ltd.
Office No.2A ,
1st Floor, Unity House
Above the SBI Bank, Near Royal Opera House
Mama Parmanand Marg,
Charni Road Mumbai – 400004.

Shipping

To return your product, you should mail your product to:

UpScalio India Pvt. Ltd.
Office No.2A ,
1st Floor, Unity House
Above the SBI Bank, Near Royal Opera House
Mama Parmanand Marg,
Charni Road Mumbai – 400004.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

Delivery

Your product will be delivered between 5 to 7 working days. Orders are held if we cannot verify your shipping address or if your billing details are flagged by our fraud detection algorithms. Home Puff is not responsible for any processing delays beyond our control.

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